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Salesforce Salesforce-Slack-Administrator Exam Syllabus Topics:

Topic	Details
Topic 1	Security: This domain targets Salesforce Security specialists in identifying Slack product security features that meet organizational needs. Candidates will describe how Slack addresses security governance, risk management, and compliance while recommending features that protect sensitive data.
Topic 2	Channel and User Group Administration: This section measures the skills of Salesforce Administrators in setting up and managing Slack channels. Candidates will learn when to use channels versus direct messages or group DMs, as well as when to opt for public or private channels.
Topic 3	Workspace Administration: This domain assesses the competencies of Salesforce administrators in creating and managing Slack workspaces to meet organizational needs. Candidates will determine when a new workspace should be created and manage the approval process for workspace creation.
Topic 4	Fundamentals: This section of the exam measures the skills of Salesforce Administrators and covers the key privileges and responsibilities associated with each Slack user role. Candidates will identify unique features of Slack's paid plans and understand the common responsibilities shared by Admins and Owners. Additionally, this section emphasizes the importance of workspace and organization-level settings and dashboards, focusing on how they contribute to effective Slack management.
Topic 5	Enabling Slack Success: This section focuses on the skills of Admins to develop a vision for Slack within their organization. Candidates will use analytics dashboards to track usage and make recommendations based on data insights, such as channel archival or promoting best practices.

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Salesforce Certified Slack Administrator Sample Questions (Q158-Q163):

NEW QUESTION # 158
A project team in charge of implementing Slack plans to check in with their executive team three months after the launch. The goal of this check-in meeting is to define the success of Slack at the organization.
What should the team do to prepare for this milestone most effectively?

A. Meet with key business units to identify and measure opportunities to improve productivity using Slack.
B. Show the progress that has been made on configuring single sign-on (SSO) and training the IT help desk team on Slack's admin capabilities.
C. Display the number of weekly active members in Slack, trending from the beginning of the launch to the three-month mark.
D. Prepare to show the executive team the admin console so they understand the depth of settings and policies available in Slack.

Answer: D

NEW QUESTION # 159
Lindy leads an internal communications team.
Her team wants to use public channels to gain more transparency in their internal communication. Employees currently tend to default to private channels/direct messages out of habit. Lindy needs to show employees the benefits of public channels.
Which initiative should Lindy proceed with to drive behavioral change?

A. Temporarily disallow the creation of private channels through the admin settings, and share an announcement in Slack stating why and describing the benefits of Slack's search capabilities.
B. Work closely with the executive team, and have them mandate public channel usage.
C. Solicit the help of Slack admins and champions to plan a Slack Day focused on the benefits of public channels and how they unlock the power of Slack's search capabilities.
D. Encourage executives to model this behavior and communicate in public channels themselves.

Answer: D

Explanation:
Slack adoption best practices emphasize:
"Behavior modeled by leadership has the greatest impact on changing how teams communicate. When executives and leaders use public channels, it sets a strong cultural example." Mandating behavior (Option B) or limiting private channel creation (Option A) can cause resistance, while education (Option D) is useful but less impactful than leadership modeling.
(Reference: Slack Administration Study Guide - Building a Public-First Culture)

NEW QUESTION # 160
As an Org Admin of a large Enterprise, you perform an annual channel cleanup exercise that includes archiving, deleting, and moving channels to an alternative workspace based on set criteria.
On average, there are around 1,000 channels that meet the criteria during this cleanup.
What is the most effective way to do this?

A. Request that each channel owner take action.
B. Use Slack's channel management tools.
C. Utilize bulk channel lifecycle management APIs.
D. Take action from each channel's settings.

Answer: C

Explanation:
Slack officially recommends for large-scale channel management:
"Use Slack's bulk channel management APIs (like conversations.archive and conversations.rename) to automate cleanup activities at scale." Manually using settings (C) or requesting owners' actions (D) is impractical for 1,000+ channels. Slack's standard UI tools (A) are efficient but not optimized for this volume compared to API automation.
(Reference: Slack Administration Study Guide - Bulk Channel Lifecycle Management)
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NEW QUESTION # 161
As a Workspace Admin, you've been tasked with launching Slack at your company.
You need to provide resources for beginners to learn more about Slack on their own.
What are the two best ways you can help your coworkers access relevant Slack learning materials?
(Choose 2 answers.)

A. Guide members to the Slack resources library on slack.com.
B. Ask members to review the 'Slack tutorials' section of the Help Center.
C. Use the /feedback command or email [email protected] to submit a support request to Slack.
D. Invite members to watch the on-demand "How to launch Slack at your organization" webinar.
E. Ask members to complete the Slack Certified Admin program.

Answer: A,B

Explanation:
Slack suggests for onboarding users:
"Provide easy access to self-service resources like the Slack Help Center tutorials and the Slack Resources Library to allow beginners to explore at their own pace." The Slack Certified Admin program (C) is an advanced certification, not for beginners. Watching the webinar (D) helps admins, not general users. Submitting feedback (E) does not provide learning materials.
(Reference: Slack Administration Study Guide - Supporting New Slack Users)
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NEW QUESTION # 162
The security team at your organization wants to monitor different public channels that are created in your Slack Enterprise Grid instance. The team requested access to the conversations.list and conversations.info API methods to get the required data about the channels.
As a Slack admin, you need to assign the required scopes to their Slack app for the security team to be able to invoke the APIs.
Which scope should you assign to allow the security team to retrieve a list of all public channels only and retrieve information about a public channel?
(Select the best answer.)

A. files:read
B. admin.conversations:read
C. conversations.connect:read
D. channels:read

Answer: B

Explanation:
The correct scope is admin.conversations:read.
According to Slack's official API documentation:
"The admin.conversations:read scope allows approved apps to call the conversations.list and conversations.
info methods for public channels across an Enterprise Grid organization." channels:read (D) is a user token scope and limited to channels the user is a member of, while admin.
conversations:read provides broader access necessary for admins or security teams at the org level. files:read (A) relates to file data, and conversations.connect:read (C) is unrelated.
(Reference: Slack Administration Study Guide - Integration and API Scopes Management)
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NEW QUESTION # 163
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